Claims & 24/7 Emergency

Claims & 24/7 Emergency

What to do in a medical emergency

The 24-Hour Emergency Service is available 24 hours a day, 365 days a year for assistance with medical emergencies. Please note that this is not for casual enquiries.

You must notify the Assistance Service immediately of any serious illness or injury whilst abroad which necessitates admittance to a hospital as an in-patient, or before any arrangements are made for repatriation. A travelling companion may do this for you although most hospitals have a set procedure in place.

The Assistance Service is able to help you with:

  • paying hospital and medical bills
  • repatriation to your home country after a serious accident or illness if medically necessary
  • rescheduling of disrupted travel plans
  • replacement of lost tickets, passports or travel documents
  • urgent messages to your family
  • giving guidance and help to other members of the party
  • interpreters in non English speaking overseas hospitals

As with other travel insurance policies, this insurance does not cover treatment or surgery which in the opinion of the Insurers is not essential or can reasonably be delayed until the Insured returns to his usual country of residence.

24/7 Medical Emergency Service - Contact Details

World Travel Protection

Please have the following information when calling the emergency service:

  • your travel insurance policy certificate number
  • dates of outward and inward travel
  • details of the problem including the name and address of patient and nature of illness/accident
  • name and telephone number of hospital and attending doctor
  • details of usual doctor / general practitioner

Tel: +61 (0) 2 8907 5953 



Claims Service - Gallagher Bassett - Contact Details

Gallagher Bassett,  GoSafe Travel Insurance Claims Dept, GPO Box 14, Brisbane, Qld, 4001, Australia

Please note that the claims adjusters are not authorised to answer enquiries about policy sales or cover unless there is a claim

Tel: +61 7 3005 1613


You can complete the online claim form by clicking here

How to make a travel insurance claim

Any occurrence or loss, which may give rise to a claim, should be advised as soon as possible to, and a claim form obtained from the appointed claims handlers, whose details are shown below.

Please provide the following information when requesting a claim form:

  • your name, address and telephone number
  • your travel insurance policy certificate number
  • a brief description as to the nature of the claim

If medical attention has been received you should pay and obtain receipts together with a certificate showing the nature of the injury or illness.

Please note the following:

  • any loss or damage to baggage whilst in the custody of carriers (airline, bus company etc.) must be notified immediately in writing to such carriers, but in any event within three days, and a Property Irregularity Report (PIR) obtained.
  • any loss of money or personal baggage must be reported to the police within 24 hours of discovery and a written report obtained.
  • proof of ownership of personal belongings, if requested, must be supplied.
  • in no event should a claim be notified later than 31 days after the expiry of the trip during which the claim occurred.

24/7 Non-Medical Emergency & Concierge Service - Contact Details

World Travel Protection provides a 24 hour phone and email service for the following additional benefits:-

• Pre Travel Advice - Call us and we can send you comprehensive pre-travel security and medical briefing for your intended destination

• Local Hospital location service - Call us if you need to locate a local hospital or clinic, whether it is an insured event or not

• Get a message home We can transfer you through to a family or friend back home in an emergency

• Weather Watch - Call or email us for a 7 day forecast at your intended destination

• Lost or Stolen - Assistance with call transfers to Country Embassies and airlines to assist with lost/ stolen passports or tickets

• City Guides - Call us before you travel and we can assist with a list of local attractions at a number of major cities around the world

• Eating Out - We can assist with making restaurant reservations in the Country you are visiting (subject to availability - some locations may request a credit card deposit/hold)

• Express Gifts* -  If you are away from home and you have forgotten that special birthday or anniversary, call us and we will arrange for chocolates or flowers or a special gift to be sent on your behalf to your loved ones in Australia

• Telephone Interpretation Service (Non-Emergency)* - Call us and we can arrange for a pre-booked interpreter to assist with language difficulties (subject to availability, prices vary depending on time of day and language required)

• Get home fast* -  In the event of a non -insured emergency we can assist you to make arrangements to return home early with the help of our in house travel agents

• Business Documents* - We can arrange to forward essential business documents you have left at home

Please use World Travel Protection's contact numbers below to access these additional Benefits

Tel: +61 (0) 2 8907 5953


* Costs for this service will be taken directly from the insured person at the time of the call.

Please note that credit card fees will apply with most providers. Please note that some requests make take a minimum of 24 hours for us to source the appropriate information




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We are unable to sell policies for people travelling before 1 September 2020. Learn More

We cannot issue any policies for travel before 1 September 2020 due to the Department of Foreign Affairs and Trade’s (DFAT) travel advice being upgraded to Do Not Travel (Level 4). For more information email us on

If you are an existing policy holder please refer to our Frequently Asked Questions for information on how your policy will respond as a result of COVID-19.

Temporarily Unavailable

Important notice in relation to GoSafe Travel Insurance policies

Following the Australian Government’s advice not to travel overseas, GoSafe has decided to temporarily cease selling policies online.

In the event that you require a travel policy please contact us on for further assistance.

If you are an existing policy holder please refer to our Frequently Asked Questions for information on how your policy will respond as a result of COVID-19.