Travel Alert: Coronavirus as at 11 February 2020

Travel Alert: Coronavirus as at 11 February 2020

Important information for policyholders of GoSafe Travel Insurance relating to the Caronavirus 

On the 7th of January 2020, Chinese authorities confirmed that they had identified a new virus. The new virus is a coronavirus which is a family of viruses that include the common cold, and viruses such as SARS (Severe Acute Respiratory Syndrome) and MERS (Middle East Respiratory Syndrome).

The World Health Organization is closely monitoring the situation. As the situation in Wuhan is rapidly evolving and information about the new coronavirus is still limited, the Australian Government recommends that you do not travel to the Hubei Province in China.

We are aware of concerns around travel to this region and will continue to monitor the situation based on guidance issued by the relevant government travel bodies.

We urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website for Australian travellers which you can access by clicking here

For all policies issued on or before 9.00am AEST Thursday 23 January 2020:

Section 1 – Pre-trip Cancellation/Postponement: 

Effective 23 January 2020 (9:00am AEST), for those travellers who have to cancel or change their travel plans to avoid travelling to the Hubei Province in China, cover may be available for cancellation or travel postponement costs. Effective 02 February 2020 (9:00am AEST), for those travellers who have to cancel or change their travel plans to avoid travelling to China, cover may be available for cancellation or travel postponement costs.  

For all other areas, there is no cover due to disinclination to travel, your personal wishes or the disinclination to travel on the part of any other person upon whom your travel depends unless the Australian Government either issues a regulation that stops you from travelling, or a level 4 warning “do not travel” is issued advising against travel to your destination.

If you wish to cancel your travel plans, please contact your service provider. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.  You must take all reasonable steps to limit or reduce your out of pocket expenses and we encourage you to speak with your travel agent/provider in this regard.

To submit a claim, please contact the claims managers, Gallagher Basset per the contact details below. 


Section 1 - Cancellation during travel: 
Effective 23 January 2020 (9:00am AEST), for those travellers transiting through or in the Hubei Province in China, cover may be available for pre-paid travel arrangements to avoid travelling to or to curtail your travel in the Hubei Province.  Effective 02 February 2020 (9:00am AEST), for those travellers transiting through China, cover may be available for pre-paid travel arrangements to avoid travelling to or to curtail your travel in China.

If you wish to cancel your travel plans, please contact your service provider. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.  You must take all reasonable steps to limit or reduce your out of pocket expenses and we encourage you to speak with your travel agent/provider in this regard.

For all other areas, there is no cover due to your disinclination to travel, your personal wishes or the disinclination to travel on the part of any other person upon whom your travel depends unless the Australian Government either issues a regulation that stops you from travelling, or a level 4 warning “do not travel” is issued advising against travel to your destination.

To submit a claim, please contact the claims managers, Gallagher Basset per the contact details below. 

Section 2 - Overseas Medical Expenses 
If you are overseas and need medical assistance, please call our 24 hour emergency assistance team immediately on +61 (0) 2 8907 5953or by email at assist@worldtravelprotection.com.au

Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred.


Policies purchased on or after 9:00am AEST Thursday 23 January 2020

Travel insurance provides cover for unforeseen events only and therefore, there is no cover for amendment or cancellation costs for policies issued on or after 23 January 2020 for travel to the Hubei Province in China as the outbreak of the Coronavirus is no longer deemed an unforeseen event. There is no cover for amendment or cancellation costs for travel to China for policies purchased on or after 02 February 2020 (9:00am AEST) as the outbreak of the Coronavirus is no longer deemed an unforeseen event.

If you decide to change your travel plans, we suggest you talk with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.

If you travel to a country affected by the Coronavirus (China) and contract the virus, there is no cover for overseas medical expenses.

General Note

No two claims are the same and accordingly, claims are assessed on a case-by-case basis. The advice provided herein is of a general nature. Claims are assessed on their individual merits and are subject to the terms and conditions of the policy wording.

Any Questions?

For general enquiries, please contact the GoSafe team via travel@gosafetravelinsurance.com.au

If you have a question regarding your claim or potential claim, please contact the claims managers Gallagher Bassett on +61 7 3005 1613 or brisclaims@gbtpa.com.au

 

Quick Quote >

today

19/02/2021

19/08/2021

Destination & Type of Cover Complete!

What type of cover are you looking for?

Single Trip: Please select this if you are planning a return or one way trip for a duration of up to 365 days in total.

School Group: Please select this if you are organising a school group study tour. 

Policy Type

Where are you travelling to?

Please select the region where you are travelling to: The countries covered under each region will appear when you select the region.

Travelling To

How many people should be covered?

Please select whether you are travelling as an individual, with your partner / friend (couple) ; as a family group where one of the children is under 18 years; as a group.

Travellers

Travel Dates Complete!

I'd like my cover to start on

Please select the day that you commence your trip. You will be covered for claims that result in you having to cancel your trip before this date and therefore forfeit deposits paid - subject to the policy terms and conditions.

Cover Start Date

And it should end on

Please select the date that you plan to return back into Australia or if you are on a one way trip - the date that you will arrive in your final destination.

Cover End Date

Travellers planning to stay in the United States (not Canada) for 365 days or more: Following recent healthcare reforms in the United States we are unable to insure travellers who are planning to be in the United States (not Canada) for 365 days or more.

Will you be travelling to countries outside of the USA & Canada?

If you plan to visit the USA or Canada more than once during your trip, please calculate the total number of days you will be there. Then enter the date leaving USA or Canada as the total number of days from the date arriving.

For example: You will be in the US from 1st March to 31st March (31 days) and 10th October to 26th October (17 days) = 48 days in total. So you would have a start date of 1st March and an end date of 17th April. Ie 48 days. You will receive your certificate in an email, so simply reply to the email advising the correct dates of travel within USA or Canada and we will endorse the policy accordingly.

Following healthcare reforms in the US we cannot insure travellers who are planning to stay in the USA (not Canada) for 365 days or more.

Date arriving in USA/Canada

Date leaving USA/Canada

Travellers Complete!

In order to obtain the best value, you should include a least one adult in each policy. The maximum number of travellers we can insure under one quote/policy is 50. If you have more than 50 then you should obtain more than one quote but ensuring that there is an adult in each subsequent quote.

Please note that ages are at the date of obtaining the quote, not the date of travel.

Traveller's Age

We can insure travellers up to and including 80 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Ages

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Traveller's Age

We can insure travellers up to and including 80 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 18-80 years

Students

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 18 to 55 years

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 56 to 60 years

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 61 to 65 years

Children under 18 in a family

Adults 66 to 70 years

Adults 71 to 75 years

Adults 76 to 80 years

Your State