Contact Us

Contact Us

Pre-Travel Questions

Have you tried our Frequently Asked Questions to try and answer your query? To view our Product Disclosure Statement and policy wording, please click here.

As we are a web-based operation, we communicate by email as this helps provide a more efficient service and ensures a formal response.

If you have any questions, for example, about the cover, please email us at travel@gosafetravelinsurance.com.au. One of our team members will respond within 1 business day of receipt.

If you are an existing policyholder and wish to amend, extend or cancel a policy, please email us at travel@gosafetravelinsurance.com.au

GoSafe Travel Insurance,
PO Box 167, Scarborough, Qld, 4020, Australia
Tel: +61 7 3303 0801


Medical Emergency Service - Contact details

To contact 24/7 Medical Emergency Service: click here


Non Medical Emergency and Concierge Service - Contact details

To contact 24/7 Non-Medical Emergency & Concierge Service: click here


Gallagher Bassett Travel Claims - Contact details

To contact the Claims Managers: click here

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We are unable to sell policies for people travelling before 1 September 2020. Learn More

We cannot issue any policies for travel before 1 September 2020 due to the Department of Foreign Affairs and Trade’s (DFAT) travel advice being upgraded to Do Not Travel (Level 4). For more information email us on travel@gosafetravelinsurance.com.au.

If you are an existing policy holder please refer to our Frequently Asked Questions for information on how your policy will respond as a result of COVID-19.

Temporarily Unavailable

Important notice in relation to GoSafe Travel Insurance policies

Following the Australian Government’s advice not to travel overseas, GoSafe has decided to temporarily cease selling policies online.

In the event that you require a travel policy please contact us on travel@gosafetravelinsurance.com.au for further assistance.

If you are an existing policy holder please refer to our Frequently Asked Questions for information on how your policy will respond as a result of COVID-19.