About Us

About Us

GoSafe is your trusted travel insurance provider

GoSafe is an Australian owned travel insurance provider. Its travel insurance policies are insured by Berkshire Hathaway Specialty Insurance Company which is part of Berkshire Hathaway’s National Indemnity group of insurance companies, providing global strength to give you peace of mind.

The team at GoSafe has not only arranged travel insurance for over 2 million travellers, but they have also paid out more than $30 million in claims.

In addition to giving you a 14-day money back guarantee, we also guarantee all valid, fully documented claims to be paid within 10 business working days.

We have even produced an easy to follow step-by-step help sheet for tour organisers to make the process of getting a quote and taking out a policy as simple as possible. To view please click here.

Why you can trust us in any medical emergency

Dealing with a medical emergency whilst travelling can be a very frightening experience for anyone. You can be assured that in these times, with one call to our dedicated helpline, you’ll have the industry’s most caring and professional team working hard for you. They’ve been called upon to handle more than 20,000 medical emergencies every year, so you can rest assured that you have one of the most experienced teams of experts on hand 24/7.

Providing safe and reliable online travel insurance

We provide a fast, simple and secure online processing system. When you book online, you know your credit card details are safe. We use the industry standard 128 bit SSL to encrypt data transferred between your browser and our server, so there’s no risk of your credit card details being viewed or used for anything other than the insurance you have selected. Just look for the padlock, either at the top or bottom of your screen which tells you the site is secure.

Delivering a premium service at a low price

We deliver high levels of cover, insurer security and excellent customer service standards, at the most competitive prices in the industry. At GoSafe, we’ve been able to keep our prices down and provide you with cheap travel insurance, by using an efficient online process and excluding travellers over the age of 65 who often generate very large claims.

Compliant with the General Insurance Code of Practice

GoSafe travel insurance complies with the General Insurance Code of Practice, which sets out a commitment by the general insurance industry to aim for the best standards of service possible, and to promote better relations between customers and insurers. The Code describes standards in areas such as buying insurance, claims handling, responding to catastrophes and disasters, information and education and dispute resolution. Introduced in 1995 with the backing of consumer groups, the federal government and the Insurance Council of Australia, it is regularly updated. More information on the Code, or a copy of the Code, can be obtained from the Australian Financial Complaints Authority (AFCA) which is an independent body that operates nationally in Australia and aims to resolve certain insurance disputes. This service is free of charge to customers. The AFCA can be contacted on 1800 931 678 or at www.afca.org.au. You can access the Code at www.codeofpractice.com.au  Click here for more info.

There are established procedures for dealing with disputes regarding your policy or claim. The PDS explains what to do if you have a dispute regarding your policy or claim.

If GoSafe is unable to provide cover for you, you may wish to visit www.niba.com.au for a list of alternative insurance suppliers.

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We are unable to sell policies for people travelling before 1 September 2020. Learn More

We cannot issue any policies for travel before 1 September 2020 due to the Department of Foreign Affairs and Trade’s (DFAT) travel advice being upgraded to Do Not Travel (Level 4). For more information email us on travel@gosafetravelinsurance.com.au.

If you are an existing policy holder please refer to our Frequently Asked Questions for information on how your policy will respond as a result of COVID-19.

Temporarily Unavailable

Important notice in relation to GoSafe Travel Insurance policies

Following the Australian Government’s advice not to travel overseas, GoSafe has decided to temporarily cease selling policies online.

In the event that you require a travel policy please contact us on travel@gosafetravelinsurance.com.au for further assistance.

If you are an existing policy holder please refer to our Frequently Asked Questions for information on how your policy will respond as a result of COVID-19.