What Service Requirements does my insurance cover?

What Service Requirements does my insurance cover?

The following Service Requirements are to cover each insured person – however, some services will be directed through nominated persons.

Service Requirement

Details of service

Medical evacuation and repatriation

The Contractor will arrange air and/or surface transportation, medical care during transportation, communications required for transporting an insured person to the nearest hospital where appropriate care is available. Likewise, the Contractor will arrange transport of an insured person following a medical evacuation for subsequent in-patient hospitalisation or rehabilitative treatment.

Companion ticket

Following medical evacuation, the Contractor will arrange and pay for air transportation for a relative or friend to join an insured person who has or will be hospitalised outside Australia.

Additional travel expenses after medical evacuation

The Contractor will arrange the transport of an insured person following a medical evacuation to the original place of departure within Australia.

Repatriation of mortal remains

The Contractor will arrange the transportation, local burial or cremation of the insured persons mortal remains.

Medical expense guarantee, cost review and payment, medical monitoring

The Contractor will pay all costs associated with an insured person’s in-patient or out-patient medical care, including assistance in arranging accommodation and post appointment communications. The Contractor will monitor and provide the Principal with information on the insured person’s condition and on-going medical expenses when hospitalised.

Dispatch of medication and medical supplies

Where legal to do so, the Contractor will arrange for the delivery of medicines, drugs and medical supplies that are necessary for an insured person’s care and treatment but which are not available at or near the insured person’s location.

Emergency and routine medical advice

The Contractor will provide telephone medical advice for insured persons.

Travel health and security information

The Contractor will provide insured persons with up-to-date travel health and security information.  Destination and travel health reports may be made available in a variety of methods including telephone support, written reports or through a password protected internet web site. Travel security information is to provide background information on travel destinations and timely and detailed information on emerging threats.  Available information to include:

  • Updates;
  • Special incident alerts and travel alerts;
  • Advice on an emerging risk and response to critical situations;
  • Country and city profiles; and
  • Country and city travel risk ratings.

This service will be provided by the Department of Foreign Affairs and Trade (DFAT) Smartraveller.

To receive this service, the Contractor will direct the customer (via a link) to sign up to the DFAT Smartraveller website prior to travel.  

Medical, dental and legal referrals

The Contractor will provide insured persons with names, addresses, telephone numbers and if available, office hours for physicians, hospitals, clinics, dentists, dental clinics, lawyers and legal practitioners within the area where the insured person is located.

This service will be provided by One Assist Ltd.

The Contractor will provide on the customers policy details for contacting One Assist Ltd while overseas.

Assistance with documentation for insurance claim forms

The Contractor will provide insured persons or the Authorised Representative with assistance in obtaining the necessary documentation for medical insurance claims for care.

In the first instance, customers have the ability to access and submit claim forms online.  For further queries, customers can contact the Contractor via email.

Emergency translation and interpreter services

In the event of an emergency situation, the Contractor will provide and pay for personal telephone translation services and referrals of interpreter services.

Lost document advice and assistance

The Contractor will provide assistance to insured persons who have lost important travel documents (e.g. passport, credit cards) by providing instructions for recovery or replacement.

Emergency contact and evacuation assistance

The Nominated Personnel will be provided with information in respect of the emergency including its nature, location and recommended action.  The Contractor will, where necessary, arrange for the evacuation of insured persons to the nearest safe and acceptable location.

The Personnel nominated with DFAT Smartraveller will be provided with information via email in respect of an emergency including its nature, location and recommended action.

Customers are to contact One Assist Ltd for evacuation assistance.

Travel itinerary data

The Contractor is required to maintain the travel itinerary data (including location of travel) of all insured persons.  Where applicable, if this information is stored on a secure website, it is preferable that the website will incorporate a search mechanism that will allow Nominated Personnel to search by a traveller’s name, dates of travel and destination country.  In the event that access is unavailable, the Contractor is required to be available to provide information on a traveller’s destination twenty-four (24) hours a day, 365 days a year.

The Contractor shall automatically distribute, via email, all the necessary data relating to the insured persons insurance details not less than two (2) business days prior to departure.





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We are unable to sell policies for people travelling before 1 September 2020. Learn More

We cannot issue any policies for travel before 1 September 2020 due to the Department of Foreign Affairs and Trade’s (DFAT) travel advice being upgraded to Do Not Travel (Level 4). For more information email us on travel@gosafetravelinsurance.com.au.

If you are an existing policy holder please refer to our Frequently Asked Questions for information on how your policy will respond as a result of COVID-19.

Temporarily Unavailable

Important notice in relation to GoSafe Travel Insurance policies

Following the Australian Government’s advice not to travel overseas, GoSafe has decided to temporarily cease selling policies online.

In the event that you require a travel policy please contact us on travel@gosafetravelinsurance.com.au for further assistance.

If you are an existing policy holder please refer to our Frequently Asked Questions for information on how your policy will respond as a result of COVID-19.