Important note: Covid-19 update for all policies sold after 1 January 2021
We understand the uncertainty that travel during a Pandemic such as Covid-19 brings. Our policies provide cover for a variety of additional costs should a traveller be diagnosed with Covid-19 whilst on a trip.
This includes:
- Additional travel and accommodation expenses (to a level comparable with your pre-booked travel and accommodation) to enable you to return home if you are unable to continue your trip as originally planned and where your return home is certified by a doctor to be strictly necessary on medical grounds.
- additional travel and accommodation expenses (comparable with your pre-booked travel and accommodation) in circumstances where it is not medically necessary for you to return home but where you are certified medically unfit to travel and/or continue your trip as originally planned.
- additional travel and accommodation expenses (to a level comparable with your pre-booked travel and accommodation) for:
i. a travelling companion to stay with you and accompany you home where their presence is certified by a doctor to be strictly necessary on medical grounds; or
ii. a relative or friend to travel from your normal country of residence to stay with you and accompany you home where their presence is certified by a doctor to be strictly necessary on medical grounds.
PLEASE NOTE: there is no cover for medical expenses or medical transport incurred within Australia
For Cancellation and other sections of the policy
There is no cover for claims related to the Covid-19 or any derivative or mutation of such viruses (or arising directly or indirectly from these) as it relates to Pre-Trip Cancellation or Curtailment or Travel Delay. If you decide to change your travel plans, we suggest you talk with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.
Subject otherwise to the Terms, Conditions and Exclusions of the Product Disclosure Statement