GoSafe is your trusted travel insurance provider
GoSafe is an Australian owned travel insurance provider. The team at GoSafe has not only arranged travel insurance for over 2 million travellers, but they have also paid out more than $30 million in claims.
In addition to giving you a 14-day money back guarantee, we also guarantee all valid, fully documented claims to be paid within 10 business working days.
We have even produced an easy to follow step-by-step help sheet for tour organisers to make the process of getting a quote and taking out a policy as simple as possible. To view please click here.
Disputes or complaints
GoSafe prides itself on delivering high levels of customer service. In the event that you have a concern regarding us, or any issue in respect of your insurance, you should take the following steps:
1. Email us and tell us about your concerns. Dependent on the nature of the complaint, we may be able to reach a satisfactory resolution immediately or we may request more information to help us in resolving it. Email: firstname.lastname@example.org
2. After contacting us, if you remain dissatisfied, you should contact the insurer at Email: email@example.com au or by writing to Chase Underwriting Pty Ltd, Level 1, 68 Clarke Street, Southbank VIC 3006, who will respond within 10 business days.
If an issue has not been resolved to your satisfaction you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). The AFCA provides fair and independent financial services complaint resolution that is free to consumers. The AFCA can be reached on www.afca.org.au or by dialling 1800 931 678. Alternatively, you can write to them at the Australian Financial Complaints Authority, GPO Box 3 Melbourne VIC 3001 or by emailing firstname.lastname@example.org.
Why you can trust us in any medical emergency
Dealing with a medical emergency whilst travelling can be a very frightening experience for anyone. You can be assured that in these times, with one call to our dedicated helpline, you’ll have the industry’s most caring and professional team working hard for you. They’ve been called upon to handle more than 20,000 medical emergencies every year, so you can rest assured that you have one of the most experienced teams of experts on hand 24/7.
Providing safe and reliable online travel insurance
We provide a fast, simple and secure online processing system. When you book online, you know your credit card details are safe. We use the industry standard 128 bit SSL to encrypt data transferred between your browser and our server, so there’s no risk of your credit card details being viewed or used for anything other than the insurance you have selected. Just look for the padlock, either at the top or bottom of your screen which tells you the site is secure.
Delivering a premium service at a low price
We deliver high levels of cover, insurer security and excellent customer service standards, at the most competitive prices in the industry. At GoSafe, we’ve been able to keep our prices down and provide you with cheap travel insurance, by using an efficient online process and excluding travellers over the age of 65 who often generate very large claims.
Compliant with the General Insurance Code of Practice
GoSafe travel insurance complies with the General Insurance Code of Practice, which sets out a commitment by the general insurance industry to aim for the best standards of service possible, and to promote better relations between customers and insurers. The Code describes standards in areas such as buying insurance, claims handling, responding to catastrophes and disasters, information and education and dispute resolution. Introduced in 1995 with the backing of consumer groups, the federal government and the Insurance Council of Australia, it is regularly updated. More information on the Code, or a copy of the Code, can be obtained from the Australian Financial Complaints Authority (AFCA) which is an independent body that operates nationally in Australia and aims to resolve certain insurance disputes. This service is free of charge to customers. The AFCA can be contacted on 1800 931 678 or at www.afca.org.au. You can access the Code at www.codeofpractice.com.au Click here for more info.
If GoSafe is unable to provide cover for you, you may wish to visit www.niba.com.au for a list of alternative insurance suppliers.