Product Development & Distribution Policy

Product Development & Distribution Policy

Chase Underwriting Solutions Pty Ltd has developed the following approach when designing and distributing its retail products to appropriate target markets. We will follow the below principles to ensure that our products are consistent with our target markets likely financial situations and needs.

  • Cover will be designed to meet the expectations of the target market.
  • The product will be able to be communicated to and understood by the target market.
  • We will ensure that our distribution networks take all reasonable steps to ensure that our products are distributed to the target market. We will assess the distribution channel for each product so that they are in line with our Target Market Determinations (TMD’s).
  • TMD’s will set out:
    • The class of retail clients comprising the product’s target market;
    • Any conditions or restrictions on distributing the product;
    • Circumstances that reasonably suggest the determination is no longer appropriate (“review triggers”);
    • Reasonable review and reporting periods; and
    • The type of information required to enable the creator of the determination to promptly identify review triggers or other events suggesting the determination is no longer appropriate.
  • We have set the following review triggers to assist in determining if a TMD is no longer appropriate:
    • An event or circumstances that would materially change a factor taken into account when making the target market determination for the product;
    • The discovery of a material and relevant defect in the product’s disclosure documentation;
    • Whether the product is being distributed and purchased as envisaged by its target market determination; and
    • The nature and extent of any feedback received from those who distribute or invest in the product
  • We will ensure that the distribution of our retail products complies with appropriate service standards that meet our customers’ needs. Regular reviews and monitoring of our distributors to ensure compliance with these standards will be undertaken as well as monitoring complaints and customer feedback.
  • We will provide advice and training to all of our distributors so they can sell our products in line with our expectations and to our target markets.
  • If we become aware of significant dealings in a product that are not consistent with the product’s target market determination, we will notify ASIC within 10 business days. Whether a dealing is significant will be a case-by-case determination.

We will regularly review our products to ensure they remain current and continue to be appropriate for the target market. We will also modify or amend our wordings to comply with regulatory changes or customer feedback and claims data. A product may be withdrawn where it is no longer meeting the target markets needs and objectives.

Records will be maintained on:

  • Target market determinations
  • Review triggers
  • Review periods
  • Decisions about the TMD’s; and
  • The reasons behind those decisions.

These records will be maintained for a period of five years as per Chapter 7 of the Corporations Act. From 5 October 2021, Target Market Determinations will be available for all of our retail products describing the type of consumer that is the target market for the insurance product.

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today

10/04/2025

10/10/2025

Destination & Type of Cover Complete!

What type of cover are you looking for?

Single Trip: Please select this if you are planning a return or one way trip for a duration of up to 365 days in total.

School Group: Please select this if you are organising a school group study tour. 

Policy Type

Where are you travelling to?

Please select the region where you are travelling to: The countries covered under each region will appear when you select the region.

Travelling To

How many people should be covered?

Please select whether you are travelling as an individual, with your partner / friend (couple) ; as a family group where one of the children is under 18 years; as a group.

Travellers

Travel Dates Complete!

I'd like my cover to start on

Please select the day that you commence your trip. You will be covered for claims that result in you having to cancel your trip before this date and therefore forfeit deposits paid - subject to the policy terms and conditions.

Cover Start Date

And it should end on

Please select the date that you plan to return back into Australia or if you are on a one way trip - the date that you will arrive in your final destination.

Cover End Date

Travellers planning to stay in the United States (not Canada) for 365 days or more: Following recent healthcare reforms in the United States we are unable to insure travellers who are planning to be in the United States (not Canada) for 365 days or more.

Will you be travelling to countries outside of the USA & Canada?

If you plan to visit the USA or Canada more than once during your trip, please calculate the total number of days you will be there. Then enter the date leaving USA or Canada as the total number of days from the date arriving. For example: You will be in the US from 1st March to 31st March (31 days) and 10th October to 26th October (17 days) = 48 days in total. So you would have a start date of 1st March and an end date of 17th April. Ie 48 days. You will receive your certificate in an email, so simply reply to the email advising the correct dates of travel within USA or Canada and we will endorse the policy accordingly. Following healthcare reforms in the US we cannot insure travellers who are planning to stay in the USA (not Canada) for 365 days or more.

Date arriving in USA/Canada

Date leaving USA/Canada

Travellers Complete!

In order to obtain the best value, you should include a least one adult in each policy. The maximum number of travellers we can insure under one quote/policy is 50. If you have more than 50 then you should obtain more than one quote but ensuring that there is an adult in each subsequent quote.

Please note that ages are at the date of obtaining the quote, not the date of travel.

Traveller's Age

We can insure travellers up to and including 80 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Ages

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Traveller's Age

We can insure travellers up to and including 80 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Students

Adults 18-65 years

Children under 18 in a family

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 18 to 55 years

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 56 to 60 years

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 61 to 65 years

Adults 66 to 70 years

Adults 71 to 75 years

Adults 76 to 80 years

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