Covid-19?
Will my medical costs be covered if I am diagnosed with Covid-19 during my journey?
Whilst Overseas – Yes, Section 2 (Medical Expenses and Assistance) provides cover for medical expenses resulting from an Epidemic or Pandemic. In the event you are medically diagnosed with Covid-19 whilst on your journey we will pay for the costs associated with emergency medical, surgical and hospital treatment, transportation and if necessary the cost of repatriation.In Australia – No, medical expenses in Australia are covered by Medicare or Private Health Insurance. The Australian Government has legislated that travel insurers are not permitted to provide coverage for medical expenses within Australia.
If I am diagnosed with Covid-19 whilst on my journey, can I claim for quarantine or additional travel expenses?
Whilst Overseas – Yes, Section 2 (Medical Expenses and Assistance) extends to cover your additional travel and accommodation expenses (to a level comparable with your pre-booked travel and accommodation up to $50,000) to enable you to return home if you are unable to continue your trip as originally planned.In Australia – Yes, Section 2 (Medical Expenses and Assistance) extends to cover your additional travel and accommodation expenses (to a level comparable with your pre-booked travel and accommodation up to $50,000) to enable you to return home if you are unable to continue your trip as originally planned.
What if my travelling companion is diagnosed with Covid-19 whilst on our journey? Will my quarantine and additional travel costs be covered?
Whilst Overseas – No, you would need to be medically diagnosed with Covid-19 in order for you to be eligible to claim for these costs. However, in the event you are travelling with a dependant who is diagnosed with Covid-19, we will pay the additional travel and accommodation costs (to a level comparable with your pre-booked travel and accommodation up to $50,000) for one companion to stay and accompany them home.
In Australia – No, you would need to be medically diagnosed with Covid-19 in order for you to be eligible to claim for these costs. However, in the event you are travelling with a dependant who is diagnosed with Covid-19, we will pay the additional travel and accommodation costs (to a level comparable with your pre-booked travel and accommodation up to $50,000) for one companion to stay and accompany them home.
What if I (or my travelling companion) am diagnosed with Covid-19 before I/we commence our journey?
Our policies do not extend to cover claims arising from pre-trip cancellation in relation to Covid-19. You should contact your airline and/or your accommodation provider (alternatively your travel agent or trip organiser) as you may be eligible for a refund or credit towards future travel.
Why does your Product Disclosure Statement not specifically refer to Covid-19?
In March 2020, The World Health Organisation declared the novel coronavirus (Covid-19) outbreak a global Pandemic. As such, Covid-19 falls within the definition of Pandemic in our Product Disclosure Statement.
Will GoSafe cover me if I am not vaccinated?
Yes, we do not require you to be vaccinated to obtain insurance cover with us. You will however need to check vaccination entry requirements of the countries you are visiting and the airlines you will be travelling with. Our policies will not respond to a claim where you fail to comply with any government regulation or act.
I need confirmation that I have Covid-19 medical cover in order to enter a country I am visiting; will this be on my documentation?
Yes, on policy purchase you will receive your Certificate of Insurance. This will clearly state that your policy includes overseas medical expenses cover. You will need to carry this with you on your journey and show the appropriate authorities when requested.
Please refer to the Product Disclosure Statement for full terms and conditions.